Vitality provider E.On has apologised for an “error” which noticed lots of of shoppers’ e-mail addresses included on requests for his or her meter readings.
The automated messages ought to have been addressed to every particular person solely, however had one other 497 recipients listed.
E.On mentioned the messages have been the results of a “system error” and have been noticed “inside minutes” of being despatched.
In help boards on E.On’s web site, some prospects warned they might refer the agency to the UK’s information watchdog.
In an announcement, E.On mentioned it had “apologised for an error which occurred when an e-mail was despatched to a restricted group of shoppers requesting meter readings”.
The corporate mentioned it was speaking on to prospects who had raised issues in regards to the sharing of their particulars.
‘Responsibility of care’
E.On added that no account data or monetary particulars have been included within the emails.
“An inside investigation is beneath manner, and the suitable authorities will probably be notified the place required,” mentioned the power provider.
Tony Pepper, founding father of cyber-security agency Egress Applied sciences, mentioned it was not stunning that E.On prospects have been anxious about private e-mail addresses being shared.
“E.On has an obligation of care to guard such data from any danger of falling into the flawed fingers, so it is going to be attention-grabbing to see what they intend to do to resolve the slip-up,” he mentioned.
Though it was unlikely that E.On prospects would undergo on account of the breach, Egress had seen different related blunders that had put prospects and their information in danger.
“This can be a easy however typically devastating mistake to make,” he mentioned.